Refund and Cancellation Policy
Last updated: May 11, 2026
This policy explains how cancellations, refunds, usage limits, and billing disputes work for Avidra.
1. Subscription Model
Paid Avidra plans are billed monthly in advance unless we state otherwise. Paid plans renew automatically until cancelled.
The Free plan is not a paid billing cycle and includes limited monthly allowances.
2. Usage Limits
Plans include monthly usage allowances for leads, SMS, and applicable voice features. Additional usage or future overages may be subject to limits or additional charges.
Unused allowances do not roll over unless we explicitly state otherwise.
3. How to Cancel
You can cancel your paid subscription from the billing area of your account or by contacting support@avidra.net.
Unless we state otherwise, cancellation takes effect at the end of the current billing period and access remains active until then.
4. Refund Policy
Subscription fees are generally non-refundable once a billing period has started.
We may review refund requests for duplicate charges, documented billing errors, or a qualifying service failure caused by Avidra.
5. Founding-Customer Week-One Guarantee
Customers who sign up through the founder's promo offer (the GTA plumber early-access program at /promo/* or any page that displays the founder's signed promise) are covered by an explicit week-one refund guarantee:
If Avidra does not capture at least one real, attributable inbound lead for your business in the first seven (7) days after your dedicated number is live, we will refund the full subscription charge for that billing period. No forms, no retention call, no questions.
To request a guarantee refund, email support@avidra.net within fourteen (14) days of the end of your first week with the subject "Week-one guarantee refund." We may ask you to confirm your dedicated number was correctly forwarded for the full seven-day window.
This guarantee supersedes Section 4 for eligible founding customers. It does not apply to add-on usage charges, to renewals after week one, or to accounts suspended for violation of our Acceptable Use Policy.
6. No Refunds for the Following
Unused time in a billing period (outside the week-one guarantee above).
Unused lead, SMS, or voice allowances.
Feature dissatisfaction after meaningful use of the service.
Suspensions tied to violations of our terms or acceptable use policies.
7. Billing Disputes
If you believe a charge is incorrect, contact support@avidra.net before filing a chargeback. We can often resolve billing concerns faster directly.
Contact
Email: support@avidra.net